Find clear answers to the most common inquiries about our products, services, and tailored solutions.

How does Escaping Frogs™ uphold quality and reliability?

We maintain rigorous quality control protocols at every stage—procurement, assembly, testing, and software calibration—to ensure that every product meets or exceeds enterprise-level standards.
Which markets do you serve?

Our operations span North America, Europe, and Asia, backed by extensive experience in cross-border logistics, customs optimization, and international supply chain management.
What percentage of revenue comes from apparel?

Branded apparel and accessories represent approximately 20% of our revenue. While important for marketing and visibility, our core business remains centered on premium hardware-software solutions.
What services does Escaping Frogs™ specialize in?

Escaping Frogs™ focuses on delivering custom high-performance computing systems—tailored hardware and software optimized to the unique requirements of gamers, streamers, athletes, and professionals. Apparel and branded accessories are offered as complementary solutions to enhance brand visibility and community engagement.
What warranties or support are included?

All systems include a full-year warranty for hardware and configuration support. Clients also receive direct access to our technical support team for maintenance or optimization needs.
How can I get started with a custom consultation?

Simply visit our Custom Software page or contact us via email at founder@escapingfrogs.ca. Our team will guide you through the assessment, design, and delivery process with executive-level efficiency.
How do you personalize computing solutions?

Each system is meticulously designed through a consultative process that considers the client’s workflow, performance goals, and budget. We integrate industry-leading components and configure software environments to maximize efficiency and usability.
What is your typical delivery time for custom systems?

Standard lead times range from 2 to 4 weeks, depending on component availability and project complexity. We offer expedited options for urgent requirements.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.